Appointments

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Request an appointment (Online Triage Form)

To request an appointment, please select “I have a health problem” for any medical concern requiring clinical review.

To submit an admin request, please select “I have an admin or routine care request"

Need help

The NHS in Leicester, Leicestershire and Rutland is making it easier for you to get help when you need it quickly, for situations when it isn’t life threatening, with two simple steps. Learn more about the two steps here.

Using Pharmacy First and AccuRx Triage

Please use Pharmacy First for minor illnesses and AccuRx Triage for non‑urgent health concerns and administrative requests.

This helps us to:

  • Reduce waiting times
  • Prioritise patients with urgent clinical needs
  • Deliver safe and efficient care

Thank you for working with us to help us care for you.

Minor illnesses are common, self‑limiting conditions that are usually short‑term and can be safely managed without seeing a GP. Many can be treated with advice, over‑the‑counter medicines, and support from a community pharmacist.

Examples of minor illnesses include:

Colds, flu‑like symptoms and sore throats Mild skin conditions (e.g. rashes, insect bites, mild eczema)
Coughs and blocked or runny noses Eye infections (e.g. conjunctivitis)
Earache (mild) Simple stomach upsets, diarrhoea or constipation
Hay fever and other mild allergies Minor aches, pains, strains, and sprains
Headaches and migraines (without red‑flag symptoms) Minor urinary symptoms (via Pharmacy First where appropriate)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Routine Appointment

To request a routine appointment:

  1. Use our online system - Online Triage form (AccuRx)
    • The quickest way to get help from a clinician for a medical request is to contact us online by clicking on the Online Triage Form link. 
    • You can use this form to contact us with non-urgent medical or admin requests 
  2. Phone us Monday to Friday 9 am to 6:30 pm on 
    • 0116 273 6330 (Main Site East Park Road)
    • 0116 268 9400 (Branch Site Doncaster Road)
  3. Alterntaively use your NHS Account (through the NHS website or NHS App) 
  4. Visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. You may not be offered an appointment immediately. All requests are reviewed by a member of staff, and we will contact you within 48 hours during core hours: Monday–Friday, 08:00–18:30 (excluding Bank Holidays)

We kindly request you to try your best to fill out a triage form in the mornning. This will help us arrange our appointments for the day more easily. Thank you!

Urgent Appointment ?

What is an urgent problem ?

An urgent problem is a medical concern that CAN NOT safely wait untill 8 am the next day (or untill 8 am on Monday if contacting us on a Friday) 

Clinically urgent or emergency cases are prioritised. 

How to request an urgent appointment ? 

To request an urgent appointment for today:

  • Phone us Monday to Friday 8 am to 6:30 pm on:
    • 0116 273 6330 ( East Park Road - Main Site)

    • 0116 268 9400 ( Doncaster Road - Branch Site)

OR 

  • Visit the surgery and speak with a receptionist, Monday to Friday from 8 am to 6:30 pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to determine urgency and choose the most suitable doctor, nurse or health professional to help you.

If you need help when we are closed

If you need medical help now, use NHS 111 online for people aged 5 and over or Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Cancelling or changing an appointment

To cancel your appointment:

  • Reply CANCEL to your appointment reminder text message
  • Phone us Monday to Friday 8:30 AM to 6:30 PM on :

    • 0116 273 6330 (Main Site East Park Road)

    • 0116 268 9400 (Branch Site Doncaster Road)

  • Use your NHS account (through the NHS website or NHS App)
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8:00 AM to 6:30 PM

Home visits

To request a home visit, we encourage patients to contact us before 10:30 AM to allow us time to arrange for the visit. We will take the message and pass this on to a GP who will then make contact.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Late arrivals

If you arrive more than 10 minutes late for your appointment you will be asked to re-book.  You have essentially missed your whole appointment slot.  We appreciate your understanding with regards to this.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond*

*Appointments for specific doctors will only be offered where appropriate.  Certain doctors may have longer waiting times for appointments than others but this is your personal choice.

  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

 

Page last reviewed: 19 May 2026
Page created: 04 March 2026